Something Not Working

• What if I get Audio or Video Issue on MySatGO?

Restart the MySatGo app to refresh it

1. Close the MySatGo app on your compatible device
2. Navigate to the apps menu and reopen the MySatGo app

Log out of MySatGo and log back in

1. Select Account
2. Select Logout from Top Right
3. When logout is completed, select Log In
4. Type in your login details and select LOG IN

Reboot your modem and device to refresh the internet connection

1. Remove the power cable from the back of the modem, wait 5 seconds and reinsert the power cable
2. Press the Power button on your device or on the remote control to turn the device off
3. After 5 Seconds turn your device back on using the same power button and recheck the app

Finally, you can test your internet speed by this link - http://www.speedtest.net/

Don't hesitate to contact us any time.

Australia +61 1800 413 705 / +61 1800 952 592 .

Canada 1-888-396-5332

support@mysatgo.com

info@mysatgo.com