Don't Worry. Here are the solutions:
If you Connected via WiFi:
1- Please Check the signal strength. If it is low, we recommend to move your device closer to the router.
2- If your signal strength is OK, check your internet speed. For optimum playback we recommend a minimum internet speed of 5 Mbps. You can check your internet speed at www.speedtest.net
If you Connected via mobile data:
1- Please Check the signal strength. You will need a strong 3G or 4G mobile connection for optimum playback. If you still cant stream content please check your data balance with your service provider.
Please don't hesitate contact us.
Australia +61 1800 413 705 / +61 1800 952 592 .