Don't Worry. Here are the solutions:
If you Connected via WiFi:
1- Please Check the signal strength. If it is low, we recommend to move your device closer to the router.
2- If your signal strength is OK, check your internet speed. For optimum playback we recommend a minimum internet speed of 5 Mbps. You can check your internet speed at www.speedtest.net
If you Connected via mobile data:
1- Please Check the signal strength. You will need a strong 3G or 4G mobile connection for optimum playback. If you still cant stream content please check your data balance with your service provider.
Don't hesitate to Contact us if you still facing the problem